FACE MASK FAQs
1) How do I know what size to choose?
Please refer to the Mask options chart on the order page. The measurements are the size range of your face vertically and horizontally. Please follow the directions, using a soft measuring tape. If you do not have one, measure your face with a string and cut it, then compare it on a ruler or some device with standard Inch measurements.
2) Do the masks come with Ear or Head straps?
XL Pro come with elastic Head Straps (with the exception of masks for medical staff-comes with Cotton Head ties). Basic and Jr. Masks comes with Ear Straps. You can substitute the Ear Straps for Elastic Head straps or Cotton ties. We will NOT substitute the Head straps on the XL-Pro. It is too large of a surface to accommodate Ear Straps and will not fit your face snug.
If you are ordering more than one mask please specify in your order Cart notes which mask goes with which straps or ties if you opt for the free substitute. You can also purchase 1 set of 'extra' straps for each mask (any type). See pictures in product line for styles. Please watch the video on the ORDER page on how to put on a mask with Head Straps.
3) Can I get my Mask Customized?
Yes! We offer specialty fabric masks such as mermaid prints, animal prints, fancy patterns, etc. Please refer to the product line on the order page. If you do not see a fabric you like, we may be able to order it. Please email us at: Sorry, we do not do any extravagant work for Cosplay, Shows, Theater or leather work. Although we can make you a 'Pleather' Mask as part of the Specialty Fabric Mask line item.
4) How long do I have to wait to get a mask after I make my donation?
Typically the wait is up to 10 days, depending on our work load and availability of the fabric you chose. In your Cart notes, it's best to specify a 2nd/3rd color choice to ensure your order is ready within the estimated time frame. We will notify you when your order is ready for pick up at our 'Grab/Go' table. (Curbside Pickup)
5) Do you Ship? And where is your 'Grab/Go' Table?
No, we do NOT ship at this time. ALL of the orders MUST be picked up at our 'Grab/Go' curbside table which is located at the California Sewing & Vacuum Center (not affiliated with our Organization). Their address is:
We will observe social distancing and will serve1 order pickup at a time. If there are more than 4 people in line, please remain in your car. Our table days and hours are: Thurs/Sat. from 12:30pm to 3pm (subject to change) STARTING on SAT, MAY 30th or SOONER.
We will send you a pickup reminder reconfirming the location, dates and times. You may also call the store to confirm we are actually there. They do NOT have ANY INFO about your order! Please email us if you do have ANY questions at: AWDFACEMASKS@gmail.com We will do our best to contact Donors if a pickup date is canceled due to circumstances beyond our control. IF that happens, we may do some San Jose Area delivery that day. The Store phone number is (408)246-0944
We will have the 'Extras' items available for an additional $3 each donation, subject to availability and 1 per person. (disposable surgical masks, mask laundry bags, mask disinfectant spray). We may also have add'l Basic and Jr. Masks in discontinued prints for $8 & $5 each as well as Crochet mask covers (subject to availability). You cannot 'pre-order' these items. We will take cash and payment via credit/debit, or cash transfer through the Venmo or Zelle apps. Sorry no checks accepted.
6) How many masks can I get with my donation and can someone else pickup?
At this time, because of demand and fairness, we are limiting each Donor to SIX masks. Whoever's name is on the order, MUST bring ID and pick up their order. Donors may also designate in the CART notes box, who is picking up the order. They must bring ID. We will not release any order without a proper ID. We will not call you IF you forget. You will have to email us a reply via your order receipt email.
7) If I am a Nurse, Doctor, Certified Caregiver or a 1st Responder, can someone else pick up my mask?
Unfortunately, no. Our Free Mask Project request that we verify your credentials in person. Time allowing, we may be able to make arrangements to deliver locally to your place of employment upon verifying your status. Please email us: if picking up your mask will be inconvenient.
8) Can I exchange/refund my mask?
No. Our products serve as 'Thank You' gifts for your donation. They have no value. Because of sanitary rules, we cannot exchange masks once they leave our Grab/Go table. We will have disposable sizing masks available to double check your sizing. This may create an additional delay if we have to switch your size and subject to availability of the fabric. Not valid for customized masks. You will need to have the exact measurements for that. If there is any workmanship issues within 7 days of picking up your mask, we will work with you to remedy the issue. We want our Donors to be happy with their 'Thank You' gifts because we appreciate your support.
9) Can I give my mask to someone else?
Absolutely! Just be sure to indicate in your Cart notes, who will be picking up your order. They will need to bring ID. Or you can give away yourself once you pick up your order.
10) Can I donate more than the minimum for the Masks/Bags and is it Tax Deductible?
Yes! Our Non-Profit cannot function without the support of donations. The more you give, the more we can serve! There are line items on the product page that show a $ sign with various denominations. You can donate that amount or indicate the quantity for more (ie: $100 x3 for $300) Donations are tax deductible to the extent allowed by law. There is no value that we assign to our products since they are a free gift donated by volunteers and other sources who hand make/donate our products. Please Note: your maximum Thank you gifts are limited to SIX masks and SIX mask bags.
11) What do you use the donations for?
We use the donations for our athletes for training, pool time, team expenses, and scholarships for our team program. We offer free camp/try it sessions. Since we are ALL volunteers including our coaches, and we have NO paid staff. We are home based and have no office space or overhead. Your money goes directly to the Organization and team. Since we do not have any annual fundraisers or other means of raising funds at this time, we appreciate everyone giving to a great cause and our ability of our team to hand make the products as our Thanks to YOU!. Our team of coaches, parents, friends and swimmers ages 7 to 16yrs old, all are involved with making the masks you receive.
12) How many masks have you given away?
As part of our Free Face Mask Project, we have given over 200 masks to local nurses, doctors, caregivers, veterinarians, wildlife care volunteers, and front line workers. This is a continuing project so some of our donations that we receive with our Face Mask Fundraiser will go towards continuing free masks for our Medical staff/1st Responders.
13) What are the masks made of?
We use high quality fabrics. Cotton, cotton polyester, polypropylene (spunbond/meltblown) and non woven materials. The XL-pro has 4 layers because we include a special anti-microbial, moisture wicking face liner for longer periods of wearing the mask. The Basic mask come with 3 layers including the polypropylene barrier fabric and a high quality tightly woven cotton face liner. The Jr. mask comes with two tightly woven layers. All masks come with built in nose wire and an exterior metal nose clip to assist with a secure fit. You can upgrade your Basic/Jr. Mask liner to the special face liner (double layer) which has its own product line on the order page and is a $3 upgrade. Here is a photo of our layers for the XL-Pro:
14) How do I clean the masks?
For the Masks (with exception of special fabric masks-has separate cleaning care), You can machine wash warm, then Dry on medium heat for up to 20mins or until completely Dry. If the mask is NOT SOILED, you can place in the Dryer for 20 minutes on medium heat to sanitize without washing. If you need to reshape/flatten your XL-Pro or Basic mask, you can use and Iron, but on the silk setting with an Iron cloth or small towel, pressing lightly over the front of the mask. DO NOT use direct contact with a hot iron, or you will melt the barrier fabric inside and destroy the mask. Jr. masks you can Iron as directed in the care instructions on the product description.
15) How long will these Masks last?
Well, it depends. With constant washing and daily wear, it can last up to a year. We highly recommend that you replace your mask annually or in less time, depending on its 'wear/tear'. Masks that become damage or very worn may not be as 'effective'.
16) How 'Effective' are these Masks and can they block any viruses?
We are not allowed to legally claim any of our products are 'Effective' against blocking any virus or anything else. These are home made masks that have not been tested. We do know that the Polypropylene layer we use as a barrier inside all the Masks (except the Medical/1st Responder Covers that go over disposable masks and the Jr. Masks) have been tested by the industry and there are documented research and results as to its effectiveness. However, we make NO claims as to effectiveness/fit or anything else with regards to the safety or usage of our masks. They are considered a 'novelty' item that you must wear properly. It is considered another 'tool' in addition to proper hygiene and social distancing. We advise that you keep all our products out of reach of children.
17) Can I use your Mask for kids under 7yrs old?
NO! Our Jr. Masks are designed ONLY for kids 7 to 12yrs old. Using a mask on kids younger than this is dangerous because their respiratory systems are not fully developed to handle mask wearing. Please consult your physician for guidelines for kids under 7yrs old. There may be exceptions for certain circumstances but your physician will need to provide that information, recommendations and mask to you.
18) How many Masks should I get for me and how long will you be providing them?
Actually, we recommend at least TWO per person. Based on usage/feedback from our Donors, they say that while their mask is in the washer and then they need to go out somewhere, it would be nice to have a 2nd mask ready to go. We also recommend our mask bags where you can clip to your car's headrest, backpack or purse and have a mask in it, ready and waiting when you leave. Some of our Donors even have 3 masks and put one in each car while one is being laundered. We will be providing masks on a monthly basis as part of our fundraiser as long as masks are needed/wanted. So, we hope you love our products and be a return Donor! Our team appreciates it!!
19) Can I wear my mask as soon as I take it out of the bag? Yes! It has been laundered twice and sanitized during packaging. If you wish to place in the Dryer for 20mins on medium heat to sanitize it before wearing it, you may do so.
20) Does your team have any Social Media pages we can follow?
YES! Please follow our Team on Facebook, Twitter, YouTube and Pinterest. Click on these Links and follow us!
21) Can I order NOW?
YES! Thank you for your patience! Please click on this link to go to the order page!
If we did not answer a question you may have, please email us directly at: